Terms of service
General Terms and Conditions of Sale – AIRaware
Last updated: 17 December 2025
These General Terms and Conditions of Sale ("Terms and Conditions") govern all sales of goods and services (the "Products") by AIRaware Ltd ("AIRaware") to the purchaser ("Buyer"), unless otherwise expressly agreed in writing.
1. GENERAL SCOPE AND APPLICATION
These Terms and Conditions apply to and form an integral part of all agreements entered into between AIRaware and the Buyer for the sale of Products.
Any standard or general terms and conditions of the Buyer are expressly rejected and shall not apply, regardless of whether such terms are presented before, during, or after the conclusion of the agreement.
These Terms and Conditions apply in addition to AIRaware’s Privacy Notice, which govern access to and use of AIRaware services, platforms, and data processing associated with the Products.
2. PRICES
UK and International Pricing
For consumers located in the United Kingdom, all prices are quoted inclusive of UK Value Added Tax (VAT) at the applicable rate, unless explicitly stated otherwise.
For consumers located outside the United Kingdom, prices may be shown exclusive of UK VAT and may be subject to local taxes, import VAT, customs duties, or handling fees, which are the responsibility of the Buyer.
Any delivery charges, subscription fees, or additional costs will be clearly displayed before the Buyer places an order.
Where a Product is offered with an optional service, subscription, or add-on, the total price payable by the Buyer will be clearly indicated prior to checkout.
3. PAYMENT
Payment must be made in full at the time of purchase unless otherwise expressly agreed.
Payment is deemed made when the payable amount is successfully received by AIRaware through its approved payment providers. AIRaware accepts payment via credit/debit card and other electronic payment methods as made available at checkout.
AIRaware reserves the right to suspend or cancel any order where payment authorisation is refused or reversed.
4. ORDERS
By placing an order, the Buyer makes an offer to purchase the Products subject to these Terms and Conditions.
An order is deemed accepted when AIRaware issues an order confirmation email or dispatches the Products, whichever occurs first.
AIRaware reserves the right to refuse or cancel orders for any reasonable reason, including product availability, pricing errors, or suspected misuse.
5. DELIVERY
Delivery details, estimated delivery times, and applicable charges will be provided at checkout.
Delivery dates are estimates only. AIRaware shall not be liable for delays caused by events outside its reasonable control.
Risk of loss or damage to the Products passes to the Buyer upon delivery to the address specified in the order.
Title to the Products passes to the Buyer once full payment has been received by AIRaware.
6. FORCE MAJEURE
AIRaware shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to strikes, acts of God, epidemics, war, governmental actions, supply chain disruptions, or utility failures.
Performance shall be suspended for the duration of such event. If the event continues for more than two (2) months, AIRaware may terminate the agreement without liability.
7. RETURNS AND CANCELLATIONS
Nothing in these Terms affects the Buyer’s statutory rights.
Where the Buyer is a consumer, they have the right to cancel their order within 14 days of receiving the Products in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise the right to cancel, the Buyer must notify AIRaware clearly of their decision. Products must be returned unused, in their original packaging, and in a resalable condition.
The Buyer is responsible for return shipping costs unless the Products are faulty or incorrectly supplied.
8. INTELLECTUAL PROPERTY RIGHTS
No sale of Products shall transfer or grant any intellectual property rights between AIRaware and the Buyer, unless expressly agreed in writing.
9. LIMITED WARRANTY
AIRaware warrants that the Products shall substantially conform to specifications and be free from defects in materials and workmanship under normal use for a period of twelve (12) months from the date of delivery. The warranty covers the consumer product only and it does not cover purchases of AIRaware for Business.
This warranty is exclusive and replaces all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
At AIRaware’s discretion, defective Products covered by warranty will be repaired, replaced, or refunded. These remedies are exclusive.
The warranty applies only to Products paid for in full and is valid solely for the Buyer. Valid proof of purchase is required.
The warranty does not cover damage resulting from misuse, improper installation, unauthorised modification, external damage, normal wear and tear, or use inconsistent with AIRaware’s instructions.
This warranty does not affect any mandatory statutory rights.
10. NOTIFICATION OF CLAIMS AND WARRANTY SERVICE
The Buyer shall notify AIRaware without undue delay upon discovering any defect.
Warranty claims must be submitted through AIRaware’s customer support channels to obtain a return material authorisation (RMA).
The Buyer shall prepay shipping costs for returns. AIRaware shall cover return shipping to the Buyer, except for duties and taxes on international returns.
Returns are accepted only for defective or incorrectly delivered Products.
11. LIMITATION OF LIABILITY
AIRaware’s total liability shall in all cases be limited to the purchase price of the affected Products.
AIRaware shall not be liable for indirect, incidental, special, or consequential damages, including loss of profit, data, reputation, or third-party claims, regardless of legal basis.
AIRaware shall not be liable for loss of data or damages arising from reliance on data generated by the Products or associated services.
12. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
If the Buyer is a consumer located in the United Kingdom, any dispute shall be subject to the jurisdiction of the courts of England and Wales.
If the Buyer is a consumer located outside the United Kingdom, nothing in these Terms and Conditions shall limit or exclude any mandatory consumer rights or remedies available under the laws of the Buyer’s country of residence. Where permitted by law, disputes may be brought in the courts of England and Wales.
13. PROMOTIONS
Promotional offers and discount codes are valid for personal use only, are non-transferable, and may not be combined unless stated otherwise. AIRaware reserves the right to modify or cancel promotions at any time.
14. MISCELLANEOUS
If any provision of these Terms and Conditions is held invalid, the remaining provisions shall remain in full force and effect.
Any failure or delay by AIRaware to enforce any right shall not constitute a waiver of such right.
© AIRaware 2025