Refund policy

AIRaware Returns & Refund Policy

Effective Date: 10 February 2026

1. Your Statutory Rights

Your legal rights are not affected by this policy. Under UK law, when you buy goods online you are entitled to protections under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Right to Cancel (Change of Mind)

If you purchase an AIRaware product online, you have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason.

To exercise your right to cancel:

  1. Notify us within 14 days of delivery by emailing support@air-aware.co.

  2. After notifying us, you have a further 14 calendar days to return the item(s).

Returned items should be in a resalable condition, where reasonably possible, and include all original components and packaging.

3. Returning Your Order

  • Return address:

    Future Space
    North Gate, Filton Road
    Stoke Gifford, Bristol
    BS34 8RB
    United Kingdom

  • Please include your order number and contact details with your return.

  • We recommend using a tracked service and retaining proof of postage.

  • Return postage costs are the customer’s responsibility unless the item is faulty, damaged, or incorrectly supplied.

4. Refunds

  • Refunds will be processed within 14 days of receiving the returned goods or proof of return.

  • Refunds will be issued to the original payment method.

  • If the entire order is cancelled, we will also refund the standard delivery charge.

  • Additional costs for express or premium delivery options are non-refundable.

5. Faulty, Damaged or Incorrect Items

If your AIRaware product is faulty, damaged, not as described, or not fit for purpose, you are entitled to a repair, replacement, or full refund in line with UK consumer law.

  • Please contact support@air-aware.co as soon as reasonably possible.

  • Where applicable, AIRaware will cover reasonable return postage costs.

6. Non-Returnable Items

The 14-day cancellation right does not apply to:

  • Custom-made or personalised products

  • Sealed items opened after delivery that are unsuitable for return for hygiene reasons

  • Digital products where access or download has begun

This does not affect your rights for faulty or misdescribed goods.

7. Diminished Value

If returned items have been used beyond what is necessary to inspect them, we may reduce the refund to reflect any loss in value, as permitted by law.

8. Contact Us

For all returns and refund queries, contact: support@air-aware.co